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01 May 2007 @ 09:14 pm
"Good morning, what can I get for you?"
"Spanish tortilla."
... "I'm sorry, I'm not sure what you're referring to. Do you want our sausage burrito?"
"Spanish tortilla."
"I'm sorry, we don't have that here. What can I get for you?"
"Spanish tortilla."
....... (the stupid, it hurts.)
"I'm sorry Ma'am, I can't get that for you."
"I said I want a spanish tortilla."
"And I said we don't have that." (Can you tell I've lost my patience at this point?)
"How about an omelette?"
"An omelette."
"I'm sorry... this is McDonalds."
"Okay fine." Customer proceeds to drive away.
Current Mood: frustratedfrustrated
30 April 2007 @ 10:20 pm
It's a simple consideration that I ask of you, all of you customers. The consideration is that you focus, for the brief two minutes it will take for this exchange. You need to focus and listen to me.
"And what to drink with that?"
Doesn't mean that you answer, "That's it."
"No, what.to.drink.with.that.?" I will get snappy.

"Would you like any sauce with that?"
Doesn't merit the response,
"Two McChicken."
Wrong. You fail.
Current Mood: annoyedannoyed
20 April 2007 @ 10:52 pm
I have fallen back in love with drive-thru. Particularly first booth. This is where I take orders and cash. Ever since I was put there last Friday and kicked major butt, I have been in love.
Perhaps it's because I do kick butt at it. I'm probably the best first-booth person that we have in the store. I only say the best because Jasmine refuses to do first booth any longer. Otherwise I'd have serious competition. Oh and there's also Anna, who graduated from college, works at the local high school, and still works at MickyDee's part time. Okay, so I'm not necessarily the best but I am pretty damn good.
I forgot what that feeling was like. I'm not good at grill. I am not good at grill. I don't know if I'm good at running for drive-thru (even though I adore doing it). I'm not good at fries. I'm not good at running the shift. I'm not good at a thousand little things. Usually I'm irritated to be in first-booth because I can do it. I like being challenged. I like working on my "skills" (They're mad good skills dude). I almost never get to present in drive-thru because it doesn't take a genius to do that.
First booth feels like a comforting hug. "Here Hannah, you can do this," it says. "Isn't it wonderful to be here?" Yes, first booth, it is wonderful to have the window open with the warm air blowing in. It is wonderful to have my medium sized soft drink safely tucked away and my antibacterial handcream sitting beside the register.

Because I am in love with it, I have been overly friendly and upbeat. In turn this made nearly everyone around me in a good mood during the lunch hour, including Will (our resident gay man, he acts more like Jack from Will and Grace than Will though), James (the ex-boyfriend, assistant manager, brown nosed... upbeat ass), Candie (blonde haired tight clothed twenty-something.. which is why she was hired to begin with), and of course- all customers coming in contact with me.
It was a good day.
Current Mood: happyhappy
20 April 2007 @ 10:15 pm
So dear friends, here is the part where you get to play my game.

Here is a typical order. Please list what mistakes this customer is making.

Me: "Hi, what can I get for you?"
Customer: "Can I have a number two.... a number five.... and a number nine. Oh! Can you make the quarter pounder meal supersized?"

It never fails to make me cringe. Or twitch. Or die a little inside.

Anyway, the person who best picks up on the mistakes in this order gets a few home baked cookies. I am not lying.
Current Mood: amusedamused
20 April 2007 @ 07:53 pm
I couldn't resist. Today was just so juicy ripe with gossip.

First of all, the list of people who are looking for new jobs is ever so long.

There's Jasmine, my BFFL (fo real yo). Except she makes shit for pay there and deserves so much better. She should have left a long time ago, but like me- she actually likes her job and the people. She's looking at KFC,
There's Julia, who apparently cannot stand working for James any longer. James is the only male there besides the STORE manager, Jeff S., who she hasn't fucked. Seriously.
However, the one that takes the cake is the one that actually got another job. Ted!! Seriously?! This just makes me laugh out loud ya'll. He is tired of being "jerked around" and actually having to work hours besides his typical five to two am, Sunday through Friday. Wah, wah, wah. Cry a big tear. So Ted got a job in construction. 6:30 AM - 4:30 PM. And then he'll work here 5:30 PM - 2 AM. Riiiiiiggghtttt. He'll really survive on three hours of sleep a night. How long will this last? Plus, CONSTRUCTION! Ted doesn't like taking orders from anyone, he's a know it all ass, and he likes to do the least amount of work possible. Construction is NOT for him. Jeff S is gonna want to have a talk with Ted on Monday when Jeff returns from vacation.

OH! And we ran out of CO2 today. Seriously. That means that we cannot serve any sodas. No really. CO2 is the carbonation in the soft drinks. It was a CRISIS, as Jeff R. repeatedly went around yelling. I got put in charge from 2-4 because of this CRISIS. It was not fun. You might be wondering, dear reader, how a fast food place runs out of something as important as CO2. Well we have a new supplier, and they just plain forgot to deliver. Since it's Friday, almost every other company is already closed. Therefore when I left at seven, we still did not have CO2 and Jeff R couldn't get a hold of our District Manager. I'm very amused by this.

That's all the new gossip.
Current Mood: amusedamused
20 April 2007 @ 07:49 pm
Manager: *picks up phone* Hello, [Little New England city] McDonalds, Manager speaking.
Customer: Do you have strawberry shakes?
Manager: Yes, we have strawberry shakes. (First)
Customer: Oh you do?
Manager: Yes. (Second)
Customer: What flavor shakes do you have?
Manager: Chocolate, vanilla, coffee, and strawberry.
Customer: Oh, you have coffee?
Manager: Yes we do.
Customer: And you have strawberry right?
Manager: Yes, we have strawberry shakes. (Third)
Customer: Oh good.
Manager: ....
Customer: Bye!
Manager: Thank you for calling.

Current Mood: amusedamused
19 April 2007 @ 10:35 pm
Oh boys and girls, it is my favorite time right now. It is gossip time.
I think I've forgotten to mention up to this point that all names have been changed to protect the innocent, erh guilty, erh.. to protect them. I've even changed Jasmine, my best friend's name. I haven't disclosed my name because I have no idea what name I would like to be referring to myself by. I'm a bit partial to my real name, but it's a little too unique.

Anyway, GOSSIP!
First of all, James and Alice broke up! Last Friday!! Oh who called it? I did. Jasmine did. Liz was totally bitter about it. However, we all called it. Alice is just too... herself to do anything but break his heart. Then again, I'd break up with a guy that I was sleeping with but not doing the dirty with! Who did I hear that from? Oh Jasmine disclosed that little tidbit, which she heard from Thedore. However, we all know that Thedore dated Alice first, so he may not be a reliable source.

Speaking of Thedore (Ted), ever since he became a salary manager, he's been even more cocky than ever. He is supposed to get every.single.Saturday off because he has to spend it with his son. Next Saturday (gasp) he's on the schedule! On a Saturday! During the DAY! Oh the horrors!

I'm particularly horrified concerning next Saturday because it is only Joey (who is a female morning manager and only ever runs breakfast), Ted (who is NEWLY a salary manager and probably knows dipshit about running a shift), and myself (if I even COUNT as a manager, which I'm pretty sure I don't- regardless of the fact they stuck me up there in the managers part of the schedule). This is for Saturday LUNCHTIME! Our busiest time and we do not have any strong managers? Are you serious?! Welcome to hell ladies and gentlemen!

So Matt, our intelligent and mostly absent manager, came up from Boston and visited with Julia! I wonder if his fiance knows about the stars in Julia's eyes over that one.

And that's all I've got for your Thursday night gossip entertainment.
Current Mood: amusedamused
Current Music: Jack Johnson
18 April 2007 @ 10:40 am
We at McDonalds have a new salad. It is called the Southwest Salad and it is scrumptious! Thus, I am glad to ask customers if they would like to try it with each order so we can reach our sales quota on the salads, and be the.best.store.ever. I realize though that I'm trying to sell something that the customer may not want.
Yesterday I was working as the OT/$ (order taker/cashier) in DT (Drive Thru). With my friendliest tone of voice possible I would say, "Hello! Would you like to try our new Southwest Salad?" A few minor annoyances were customers who thought they were oh so humorous and clever by answering, "No I'd like to try your double cheeseburgers." Ha... ha... ha.... aren't you the clever one? Or customers that would bark "No!" and then silence. On the whole it wasn't a big deal. What struck me was how many customers commented that I must not have been working here long, how I should be training our other employees, and that I'm obviously new all because I was uber-friendly! It just struck me how often I just go through the motions while being polite, but not friendly. It is also very difficult to be that friendly because after awhile, you're just worn down.
I wish I could say here that I will now be the friendliest person ever. However, it's not going to happen. It's too bad we're not friendlier as a whole though.

James, my lovely assistant manager at the store whom I dated for awhile, has something against me now. Nevermind that he was the one that led me on, blabbed about me to others, and generally treated me like shit. I am just a horrible person and he has decided to punish me.
This past Saturday I called out of work. I do not call out of work often. If I am late it is because they scheduled me out of my availability and I have to run from class to work to even make it late. If I call out, I am sick. When I call out I think about how much I am needed, if I am really screwing someone over, if I can actually make it, and all other dire consequences involved. Therefore, when I finally make the phone call I am really calling out. You cannot guilt me into coming in. You cannot tell me I can really make it. I can't. I'm calling to let you know that.
When I called out on Saturday, James was a total douche about it. He kept guilting me and yelling at me. I'm sorry that I didn't know I had to call out three hours in advance, that should show you that I'm not familiar with calling out therefore I am not doing this just to screw up your life. When you spend fifteen minutes reprimanding me, and making me feel like shit, then tell me that I should call back at five to let someone know I won't be there; I won't be doing it. I don't want to subject myself to another reprimand. I am calling right now to let you know I won't be there. It's not going to change. I made sure it wasn't going to change BEFORE I called.

Yesterday when I worked, James decided to reprimand me further. However I was busy at the time, and I wasn't about to begin defending myself in front of coworkers and employees. If he had anything to say he should have been professional about it and pulled me into the office, or at least the crew room.
Later I find out that he was mixed up! I have a problem with this Saturday's schedule and was talking to Jeff (another assistant manager) about it. Our store manager, Jeff S., had gone on vacation and had left a note that I was concerned about Saturday's schedule. James thought that I had a problem this past Saturday and was being immature about it and just calling out!
I'm insulted that he would think that of me. I'm insulted that he still doesn't trust me. I'm just insulted.
Current Mood: irritatedirritated
16 April 2007 @ 10:01 am
This is a very personal rant against all customers who ask a very simple question.

I guess I just don't understand.
Maybe I'll be able to find an answer that will just shut people up the first time.
16 April 2007 @ 08:50 am
The point of this blog is to talk about my work. Anything and everything that comes to mind from working at McDonalds. The gossip, the incestual breeding of McDonalds workers, the customer rants, the great customers, the coworker rants, etc. I'm sure you're getting the picture.

I think my friends are sick of hearing me complain or gloat about something stupid concerning my work, thus I will do it here.

I will begin by explaining what I do.
I am a Crew Chief at the McDonalds in a little New England city. It is also a college town. I am also a college student. Difficult to believe I know. I'm not sure what a Crew Chief is, I only know that that is what my badge says. It's a step down from a shift manager and a step up from everything else. I have manager numbers and can do most everything a shift manager can, including running a shift and making a deposit.

Also, I like my job.
I like the people most of the time. Some customers and coworkers make my day, whereas others I wouldn't mind hitting in a dark alley to get revenge upon!
I like the fast pace. (Insert town name which I shall refer to as L) McDonalds is an extremely high volume twenty four hour store. Our little city has a festival, and on that day our store sales beat natiional records. It's amazing to think about.

this is my journal.
I reserve the right to delete any comments or entries.
I reserve the right to express my opinion and not explain myself.
I reserve the right to be a complete BITCH.

You do not.
My journal, remember?
Current Mood: awakeawake